Contact
CONTACT INFORMATION
Customer support: [email protected]
Support hours: Mon-Sun, 9AM-7PM EST
Average response time: 48 hours
Email is the fastest way to reach us and every message is answered by a person. When you write, include your order number so we can pull up your order right away.
For order status, tracking, returns, exchanges, address corrections and cancellations, write to [email protected]. We answer every email, including on weekends.
TRACKING YOUR ORDER
You receive a tracking number by email as soon as the order ships. Tracking information can take 24 to 72 hours to show its first update, which is normal and does not mean the package is stuck. You can follow your order at any time on our tracking page.
HOW TO REQUEST A RETURN OR EXCHANGE
- Email [email protected] with your order number and the reason for the return. If the item arrived damaged or defective, attach photos.
- We reply within 48 hours with the return instructions and the return address for your region. Do not ship anything back before you receive those instructions, because unauthorized returns cannot be identified or refunded.
- Ship the item back with a tracking number within 14 days of receiving the authorization.
- Once the return arrives and passes inspection, we process your refund or exchange within 3 to 5 business days.
REFUND METHOD AND TIMING
Approved refunds go back to the original payment method. We issue the refund within 3 to 5 business days after inspection, and your bank or card issuer usually takes another 5 to 10 business days to show it on your statement. We cannot refund to a different card or account than the one used for the purchase.
FAQ
Are your products authentic?
Are your products authentic?
Yes. Every item we sell is authentic branded clothing, sourced through legitimate distribution channels. We are an independent outlet retailer, so we are not affiliated with or sponsored by the brands we carry. That is exactly how we can offer them at outlet prices.
How do I place an order?
How do I place an order?
It only takes a moment. On the product page, select your size and quantity and click “Buy Now.” You’ll go straight to our secure checkout — just fill in your details and complete your order.
How do I choose my size?
How do I choose my size?
Every product page has its own size guide, made for that specific piece. Sizing can vary from brand to brand, so please check the size guide of the item you’re buying, even if you already know your usual size.
How long does shipping take?
How long does shipping take?
Orders are processed within 24h–72h. Delivery typically takes 7–12 business days after processing, depending on your location. You will receive tracking information as soon as your order ships.
How do I track my order?
How do I track my order?
To track your order, enter your tracking number on our Track Your Order page.
It may take 24–72 hours to see the status of your order after you have received the tracking number.
If you have not received a tracking number from us, please send an email to [email protected].
We will immediately notify you of your tracking number and the status of your order.
What is the Montclair 60-Day Confidence Guarantee?
What is the Montclair 60-Day Confidence Guarantee?
This is the commitment we make to our customers — shop with confidence for 60 days. If you’re not satisfied, send your items back unworn and with the tags attached, and we’ll refund your money or exchange them.
If you have any issues or would like a refund within that time frame, please contact us at [email protected] and we guarantee a quick resolution.
Is your checkout safe and secure?
Is your checkout safe and secure?
Yes. Our checkout runs over an SSL-encrypted connection, and your payment is processed by trusted, PCI-compliant payment providers. We never see or store your full card number.
You can pay with any of the methods shown at checkout, and your card statement will show MONTCLAIR OUTLET.
Still have a question? We answer every email within 48 hours: [email protected]